Our Privacy Policy
Your privacy is important to us at Alchemist (“Alchemist,” “Alchemist ApS”, “we,” or “us”). It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, alchemist.dk, and other sites we own and operate.
This policy is effective as of 18 February 2021 and was last updated on 21 March 2024.
Information We Collect
Information we collect includes both information you knowingly
and actively provide us with when being in contact with us by
e-mail or telephone, during your visit with us, and any
information automatically sent by your devices in the course
of accessing our products and services.
The
information our reservation system supplier Tock collects, and
how they collect it can be viewed in their privacy policy
here: privacy.
Logged Data
When you visit our website, our servers may automatically log
the standard data provided by your web browser. It may include
your device’s Internet Protocol (IP) address, your browser
type and version, the pages you visit, the time and date of
your visit, the time spent on each page, other details about
your visit, and technical details that occur in conjunction
with any errors you may encounter.
Please be aware
that while this information may not be personally identifying
by itself, it may be possible to combine it with other data to
personally identify individual persons.
Collection and Use of Information
We may collect personal information from you when you do any
of the following: Use a mobile device or web browser to access
our content, contact us via email, social media, or on any
similar technologies, and/or when you mention us on social
media.
We may collect, hold, use, and disclose
information in order to provide you with the highest possible
level of hospitality, and personal information will not be
further processed in a manner that is incompatible with these
purposes. The purpose of the collection and processing of
personal data will primarily be: Processing reservation, being
able to contact you before or after your reservation or
adapting our communication services to your needs. Hence, we
collect your data on the legal basis of Art. 6 a.b. and f of
the General Data Protection Regulation.
As a part
of your reservation, we will call or e-mail you to ask for you
and your party’s allergies or dietary restrictions to
adjust our menu accordingly where possible. Before passing on
allergies and dietary restrictions from someone else, you
should make sure to have their consent to share this
information. We cannot guarantee that we will be able to
accommodate allergies or dietary restrictions unless we have
been given at least 48 hours notice.
Safety of Your Personal Information
When we collect and process personal information, and while we
retain this information, we will protect it within
commercially acceptable means to prevent loss and theft, as
well as unauthorised access, disclosure, copying, use, or
modification.
Although we will do our best to
protect the personal information you provide to us, we advise
that no method of electronic transmission or storage is 100%
secure, and no one can guarantee absolute data security. We
will comply with laws applicable to us in respect of any data
breach.
How Long We Keep Your Personal Information
We store your information until the purpose for collecting and processing the data no longer exists.
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information
from us, with the understanding that your experience with us
or of our website may be affected. We will not discriminate
against you for exercising any of your rights over your
personal information. If you do provide us with personal
information you understand that we will collect, hold, use and
disclose it in accordance with this privacy policy. You retain
the right to request details of any personal information we
hold about you.
If we receive personal information
about you from a third party, we will protect it as set out in
this privacy policy. If you are a third party providing
personal information about somebody else, you represent and
warrant that you have such person’s consent to provide the
personal information to us.
If you have previously
agreed to us using your personal information for direct
marketing purposes, you may change your mind at any time. We
will provide you with the ability to unsubscribe from our
email database or opt-out of communications. Please be aware
we may need to request specific information from you to help
us confirm your identity.
If you believe that any
information we hold about you is inaccurate, out of date,
incomplete, irrelevant, or misleading, please contact us using
the details provided in this privacy policy. We will take
reasonable steps to correct any information found to be
inaccurate, incomplete, misleading, or out of date.
Specifically for job applicants
Job applications sent to Alchemist via our website, e-mail or otherwise, will be stored electronically in our systems. The information saved is the application as a whole, including your name, address, education, work experience, etc. You should not share sensitive personal information, such as health information, race, religion, union affiliation, criminal record, etc. in the application.
The authority to process the applicant’s data is found in Article 6(a) (consent), (b) (pre-contractual measures) and (f) (legitimate interest) of the General Data Protection Regulation.
Unless otherwise specifically agreed, Alchemist will store a rejected applicant’s application and information for up to six months after the rejection, and if other positions matching the applicant’s profile become available, Alchemist may contact the applicant to offer the position.
Specifically for suppliers
For suppliers and other business partners Alchemist stores and processes personal data such as name, telephone number, email address, work position, and other information shared with us, e.g. in an e-mail signature, in a quote or invoice sent to us.
We process information about you in order to fulfil the agreement or assignment we have entered into.
Processing of your personal data is based on Article 6(1)(b) of the General Data Protection Regulation.
The data is stored for the duration of the business relationship which in this context exists for as long as we are still using, owning or otherwise using the services or goods delivered to us.
How to Make a Complaint
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Danish Data Protection Agency in relation to your complaint.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect
updates to our business processes, current acceptable
practices, or legislative or regulatory changes. If we decide
to change this privacy policy, we will post the changes here
at the same link by which you are accessing this privacy
policy.
If required by law, we will get your
permission or give you the opportunity to opt-in to or opt-out
of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, you may
contact us using the following details:
Alchemist ApS
Refshalevej 173C
1432 Copenhagen
Denmark
Business
registration number: DK36890207
+45 31 71 61 61
or info@alchemist.dk